AI policy
Last updated: 2026-07-02
This AI policy explains how EngiiCore uses artificial intelligence (AI), in particular our AI chatbot. It should be read together with our privacy policy.
Where we use AI
EngiiCore offers an AI chatbot that can help you with support and with finding your way around the product. When you chat with it, you are interacting with an AI system, not a human.
Provider
Our AI features are powered by language models from Anthropic (Claude). The messages you send to the chatbot are processed by Anthropic as our processor to generate a response. Anthropic does not use your inputs to train its models.
Limitations
AI can be wrong. Responses may be inaccurate, out of date or incomplete, and do not constitute legal, financial or other professional advice. Always verify important information before acting on it.
Data and privacy
Do not enter sensitive personal data or confidential information you do not wish to share into the chatbot. We process your inputs to provide and improve the feature as described in our privacy policy.
Human oversight
The chatbot does not make decisions producing legal or similarly significant effects for you based solely on automated processing (GDPR Article 22). You can always reach a human at our end.
Transparency
We always clearly indicate when you are interacting with AI, in line with the EU Artificial Intelligence Act.
Transfers to third countries
Anthropic may process data in the USA. Transfers rely on the EU-US Data Privacy Framework or the European Commission's Standard Contractual Clauses.
Changes
We may update this AI policy. The date of the latest update is shown at the top.
Contact
If you have questions about our use of AI, you are welcome to contact us at [email].